The sync log file contains the detailed information of the sync process on your device. Our support will be able to identify the cause of the sync issue with this log file.

To retrieve sync error log file, go to folder sdcard/Android/data/

Open Files app on iOS > On My iPhone/iPad > Journey > Retrieve JourneyLogs.txt.

Alternatively, plug the iPhone/iPad into the laptop > open iTunes > Find your device > File Sharing > Journey > Retrieve JourneyLogs.txt.
Was this article helpful?
Thank you!