Migration

Migrate to a New Journey Account

To migrate and transfer your existing journal entries into a new Journey account:

Step 1: Archive journal entries to .zip. For instructions on how to do so, please refer to this article.

Step 2: Next, logout and remove the current account from device. For instructions on how to do so, please refer to this article.

Step 3: Sign into Journey using the new Google account.

Step 4: Import the backup .zip file. For instructions on how to do so, please refer to this article.

Some app licenses are non-transferrable. Please contact us via Live Chat for more information.

Migrate From Google Drive to Journey Cloud Sync

To migrate and transfer your existing journal entries from Google Drive into Journey Cloud Sync:

Step 1: Archive journal entries to .zip. For instructions on how to do so, please refer to this article.

Step 2: Next, create a new Journey Cloud Sync Drive. Go to settings >` Data & Cloud Services` > Add cloud service > Select Journey Sync Drive. If you have created a Journey Sync Drive in your account before, skip step 2.

Step 3: Once the Journey Cloud Sync Drive has been created, go to settings > Data & Cloud Services > select a Journey Sync Drive > import.

Step 4: Import the backup .zip file. For instructions on how to do so, please refer to this article.

Step 5: Once the import is successful, please ensure that the journal entries are synced to the cloud. For the web app, please do not close the browser window until complete.

Updated on: 16/09/2023