Articles on: Synchronization & Cloud

Migration

To migrate and transfer your existing journal entries into a new account:

Step 1: Backup journal entries into .zip format. For instructions on how to do so, please refer to this article that we've written in the helpdesk.

Step 2: Next, logout and remove the current account from device. For instructions on how to do so, please refer to this article that we've written in the helpdesk.

Step 3: Sign into Journey using the new Google account.

Step 4: Import the backup .zip file. For instructions on how to do so, please refer to this article that we've written in the helpdesk.

Some app licenses are non-transferrable. Please contact us via Live Chat for more information.

Updated on: 08/02/2022

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