Ensure proper internet connection and try to sync your journal again. Check Google Drive status in this website to see if Google Drive is facing technical issues. If the problem still persist, check your sync error code in settings.

Go to settings, scroll to “Last Sync Status”. You should see “Unsuccessful” with an error code. Please check if the entries are already synced with Google Drive via Journey.Cloud.

Contact us with the error code and Sync Error Log via Live chat for further assistance.

B0001
Credential Error. This is a Google Drive error. Please try again later.

B0002
Unable to get service. This is a Google Drive error. Please try again later.

B0003/ B0020
Unable to retrieve profile. This is a Google Drive error. Please try again later.

B0004/ B0100/ B0101/ B0102
Unable to sync for first time. This is a Google Drive error. Please try again later.

B0005/ B0006/ B0500/ B0501/ B0502/ B0503/ B0504
Unable to upload. This is a Google Drive error. Please check if your Google Drive exceeds the storage limit.

B0200/ B0201/ B0202
Unable to get changes. This is a Google Drive error. Please try again later.

B0010/ B0011
Unable to delete file. This is a Google Drive error. Please try again later.

B0300
Unable to download entry. This is a Google Drive error. Please try again later.

B0301
Entry empty or corrupt. Follow the instructions here.

B0400/ B0401/ B0405/ B0406
Unable to download file. Please ensure that you have proper internet connection and ensure all of the devices connected to this account are synced. Once done, press “Sync” button to retry.
Was this article helpful?
Thank you!