Refund & Cancellation Policy
Warning: Any verbal abuse against Journey's staff will not be tolerated.
To avoid confusion, the purchase is non-refundable. However, you can still check your eligibility for a refund down below in our FAQ.
To avoid confusion, the purchase is non-refundable. However, you can still check your eligibility for a refund down below in our FAQ.
Once the payment is successful, the purchase is strictly non-refundable.
Subscriptions will be charged to your credit card through Stripe and Chargebee. Payment will be charged to the credit card connected to your Journey.Cloud account when you confirm the initial subscription purchase. Subscriptions will automatically renew unless auto-renew is turned off at least 24-hours before the end of the current subscription period. Your account will be charged for renewal within 24-hours prior to the end of the current period, and the cost of the renewal will be identified. You may manage your subscription and auto-renewal may be turned off by going to your Account Settings after the purchase. You are responsible for the full subscription fee in the current billing cycle even when auto-renewal for the next billing cycle is turned off. (You assume the responsibility for your purchase, and no refunds will be issued). Any unused portion of a free trial period, if offered, will be forfeited when you purchase a subscription, where applicable.
To upgrade or turn off auto-renewal, the only accepted channel is through: Account Settings. Any other means to upgrade or turn off auto-renewal through channels such as Live Chat or e-mail will not be processed.
To avoid confusion, the purchase is non-refundable. However, you can still check your eligibility for contacting our support via live chat.
Mode of Communication
For any billing related issues, the only accepted communication channels are: Live Chat and email: help@2appstudio.com.
FAQ
Q: Can I cancel subscription anytime?
You can cancel auto-renewal of your subscription at any time. If you cancel your auto-renewal subscription, you will have access to Journey.Cloud Membership until the day your next subscription payment is due to be billed. For example, if you cancel auto-renewal of your monthly subscription 23 days before the next payment, you will still have access for another 23 days. If you cancel auto-renewal of your annual subscription three months before your payment is due, you will still get access for another three months.
We do not refund cancelled subscriptions.
Q: Does deactivating Journey.Cloud terminate my subscription?
Deactivation of Journey.Cloud account neither automatically cancels your on-going subscription nor automatically entitles you for a refund. If your account has been deactivated, activate your account back in order to cancel the auto-renewal of subscription for the next billing cycle.
Q: Does deleting Journey account / uninstalling Journey apps terminate my subscription?
Deleting Journey account / uninstalling Journey apps neither automatically cancels your on-going subscription nor automatically entitles you for a refund. Please head over to the respective store to cancel the auto-renewal of subscription for the next billing cycle.
Q: What are some common reasons that are not accepted for refund?
These are some common reasons that are not accepted for refund:
Bankruptcy.
User unable to tell the difference between paid and free version. Please refer to the respective store description for more information.
Assuming that one purchase will unlock premium features across all platforms.
Product is not useful after making the purchase.
Accidental purchase.
Items on discount.
Forgetting to cancel the auto-renewal of the subscription.
However, if you would still like to try requesting for a refund, please talk to us via the live chat. Our team will get back to you as soon as possible, but only if the refund request is approved.
Android (Google Play Store)
To avoid confusion, the purchase is non-refundable. However, you can still check your eligibility for a refund down below in our FAQ.
iOS (App Store), Mac App Store & Microsoft Store
To avoid confusion, the purchase is non-refundable. However, you can still check your eligibility for a refund down below in our FAQ.
Digital Planner (PDF)
Once the payment is successful, the purchase is strictly non-refundable.
Subscription via Stripe & Chargebee
Subscriptions will be charged to your credit card through Stripe and Chargebee. Payment will be charged to the credit card connected to your Journey.Cloud account when you confirm the initial subscription purchase. Subscriptions will automatically renew unless auto-renew is turned off at least 24-hours before the end of the current subscription period. Your account will be charged for renewal within 24-hours prior to the end of the current period, and the cost of the renewal will be identified. You may manage your subscription and auto-renewal may be turned off by going to your Account Settings after the purchase. You are responsible for the full subscription fee in the current billing cycle even when auto-renewal for the next billing cycle is turned off. (You assume the responsibility for your purchase, and no refunds will be issued). Any unused portion of a free trial period, if offered, will be forfeited when you purchase a subscription, where applicable.
To upgrade or turn off auto-renewal, the only accepted channel is through: Account Settings. Any other means to upgrade or turn off auto-renewal through channels such as Live Chat or e-mail will not be processed.
To avoid confusion, the purchase is non-refundable. However, you can still check your eligibility for contacting our support via live chat.
Mode of Communication
For any billing related issues, the only accepted communication channels are: Live Chat and email: help@2appstudio.com.
FAQ
Q: Can I cancel subscription anytime?
You can cancel auto-renewal of your subscription at any time. If you cancel your auto-renewal subscription, you will have access to Journey.Cloud Membership until the day your next subscription payment is due to be billed. For example, if you cancel auto-renewal of your monthly subscription 23 days before the next payment, you will still have access for another 23 days. If you cancel auto-renewal of your annual subscription three months before your payment is due, you will still get access for another three months.
We do not refund cancelled subscriptions.
Q: Does deactivating Journey.Cloud terminate my subscription?
Deactivation of Journey.Cloud account neither automatically cancels your on-going subscription nor automatically entitles you for a refund. If your account has been deactivated, activate your account back in order to cancel the auto-renewal of subscription for the next billing cycle.
Q: Does deleting Journey account / uninstalling Journey apps terminate my subscription?
Deleting Journey account / uninstalling Journey apps neither automatically cancels your on-going subscription nor automatically entitles you for a refund. Please head over to the respective store to cancel the auto-renewal of subscription for the next billing cycle.
Q: What are some common reasons that are not accepted for refund?
These are some common reasons that are not accepted for refund:
Bankruptcy.
User unable to tell the difference between paid and free version. Please refer to the respective store description for more information.
Assuming that one purchase will unlock premium features across all platforms.
Product is not useful after making the purchase.
Accidental purchase.
Items on discount.
Forgetting to cancel the auto-renewal of the subscription.
However, if you would still like to try requesting for a refund, please talk to us via the live chat. Our team will get back to you as soon as possible, but only if the refund request is approved.
Updated on: 18/03/2023
Thank you!