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Articles on:Purchase & Payment
Purchase, refund & transfer app license

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  • Journey Basics
  • App Customization
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  • App Install & Update
  • Purchase & Payment
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  • Premium
    One time product licensePopular
  • Journey.Cloud Membership
    Subscribe to Journey's premiere web servicePopular
  • In-app Purchase Comparison
    Compare plans & price differencePopular
  • Restore Your Android Premium Purchase
    Verify/Restore Android Premium licenseFew readers
  • Restore Your iOS Premium Purchase
    Verify/Restore iOS Premium licenseFew readers
  • Restore Your Desktop Premium License
    Verify/Restore Premium license on desktop appFew readers
  • Error When Checking Purchase Status in Desktop App
    If you are experiencing purchase issues, please follow the steps below. Stuck in purchasing status The app is stuck in the purchasing status with a continuous spinning icon. Delete app data folder and restart app. Previous journal entries that are not synced and user preferences will be deleted. The app data folder can be found here: WindowsFew readers
  • Restore Your Journey.Cloud Membership
    Verify/Restore Journey.Cloud Membership in AppFew readers
  • Refund & Cancellation Policy
    Read this article before requesting for refundPopular
  • Cancel Journey.Cloud Membership
    To cancel the auto-renewal of your membership subscription, please follow the steps below. Android Please cancel the subscription in the Play Store. For instructions on how to do so, please kindly refer to this article written by Google: https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en iOS Please cancel the subscription in the App Store. For instructions on how to do so, please kindly refer to this article written by Apple: https://support.applPopular
  • Gift Cards
    Buy Journey egift cards online and give the gift of journaling to your loved ones for any special occasion: Christmas, birthdays, or just to say thank you. 1. Journey E-Gift Card/Gift Card Journey E-Gift Cards/Gift Cards include 1, 2 or 3-year membership and are redeemable in all countries. No fees of any kind will be charged against the unused Journey E-Gift Cards/Gift Cards. 2. Redemption Unredeemed value will not be converted to cashFew readers

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