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Purchase & Payment
Purchase, refund & transfer app license
Premium
One time product license
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Journey.Cloud Membership
Subscribe to Journey's premiere web service
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In-app Purchase Comparison
Compare plans & price difference
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Restore Your Android Premium Purchase
Verify/Restore Android Premium license
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Restore Your iOS Premium Purchase
Verify/Restore iOS Premium license
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Restore Your Desktop Premium License
Verify/Restore Premium license on desktop app
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Error When Checking Purchase Status in Desktop App
If you are experiencing purchase issues, please follow the steps below. Stuck in purchasing status The app is stuck in the purchasing status with a continuous spinning icon. Delete app data folder and restart app. Previous journal entries that are not synced and user preferences will be deleted. The app data folder can be found here: Windows
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Restore Your Journey.Cloud Membership
Verify/Restore Journey.Cloud Membership in App
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Refund & Cancellation Policy
Read this article before requesting for refund
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Cancel Journey.Cloud Membership
To cancel the auto-renewal of your membership subscription, please follow the steps below. Android Please cancel the subscription in the Play Store. For instructions on how to do so, please kindly refer to this article written by Google: https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en iOS Please cancel the subscription in the App Store. For instructions on how to do so, please kindly refer to this article written by Apple: https://support.appl
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Gift Cards
Buy Journey egift cards online and give the gift of journaling to your loved ones for any special occasion: Christmas, birthdays, or just to say thank you. 1. Journey E-Gift Card/Gift Card Journey E-Gift Cards/Gift Cards include 1, 2 or 3-year membership and are redeemable in all countries. No fees of any kind will be charged against the unused Journey E-Gift Cards/Gift Cards. 2. Redemption Unredeemed value will not be converted to cash
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