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Gift Cards

Buy Journey egift cards online and give the gift of journaling to your loved ones for any special occasion: Christmas, birthdays, or just to say thank you.

1. Journey E-Gift Card/Gift Card

Journey E-Gift Cards/Gift Cards include 1, 2 or 3-year membership and are redeemable in all countries. No fees of any kind will be charged against the unused Journey E-Gift Cards/Gift Cards.

2. Redemption

Unredeemed value will not be converted to cash upon expiry of the Journey E-Gift Card/Gift Card.

3. Refunds

No refunds are permitted with respect to cards.

4. Limitations

Journey E-Gift Cards/Gift Cards cannot be resold, transferred for value, or redeemed for cash, except to the extent required by law. Journey E-Gift Cards/Gift Cards are void if they are resold, transferred for value, or redeemed for cash. Journey E-Gift Cards/Gift Cards membership when redeemed cannot be stacked on top of current membership (if any). The membership will take the latest membership expiry date. Unused Journey E-Gift Cards/Gift Cards may not be transferred.

5. Customer Service

If you need assistance with any aspect of your purchase, ownership, or use of your Journey E-Gift Card/Gift Card, please contact Customer Service. Please refer to your order number, or be ready to supply your email address.

6. Payment methods

Journey E-Gift Cards may be paid for with a valid VISA, MasterCard or American Express.

7. Delivery information and requirements for Journey E-Gift Card purchasers

All orders and successful delivery of Journey E-Gift Cards are subject to the approval of the purchaser's financial institution. Until the transaction is approved, your Journey E-Gift Card order may be cancelled or delayed.
If the date on which you want a Journey E-Gift Card delivered has passed and the recipient has not received an email confirmation with the Journey E-Gift Card details, please contact Customer Service. Please refer to your order number, or be ready to supply your email address.

We are not responsible for Journey E-Gift Cards that are undeliverable or not received due to your failure to enter an accurate email address for the recipient. Please check to make sure the email address of the recipient is correct and contact Customer Service if you suspect the recipient did not receive his/her Journey E-Gift Card.

8. Reasons for failed delivery

If you have confirmed the recipient's email address but the Journey E-Gift Card has not been viewed within a reasonable period after the requested delivery date, following is a list of the most common reasons why delivery may have failed:
Spam filter blocked email or routed it to a bulk/spam folder.
Recipient's firewall blocked the email.
Email inbox has exceeded its size limit.
Invalid email address.
If a spam filter is blocking our emails from getting to the recipient’s inbox, the email options/settings of the recipient will need to be modified so that our emails are not considered spam.

If you need further assistance, please contact Customer Service. Please refer to your order number, or be ready to supply your email address.

9. Personalized messaging

If you wish to add a personal message to a Journey E-Gift Card, simply type your message in the message field upon selecting a card design on the page. Personal messages are limited in length to the space provided on the Journey E-Gift Card email. There is no additional charge to include a personalized message. We do not read every gift message, but if we do find inappropriate, offensive or otherwise objectionable messages, we reserve the right to remove them. Thank you for your cooperation.

10. Limitation of liability

To the maximum extent permitted by law, subject to applicable consumer protection provisions, Journey will not be liable for claims or damages of any kind arising out of or in connection with your purchase of the Journey E-Gift Card/Gift Card including damages arising out of changes to or termination of the Journey E-Gift Card/Gift Card program or as a result of you or your recipient redeeming and/or using the Journey E-Gift Card/Gift Card. This applies to all damages of any kind, including but not limited to direct, indirect, incidental, punitive or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Updated on: 13/09/2021

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