Error When Checking Purchase Status in Desktop App
If you are experiencing purchase issues, please follow the steps below.
The app is stuck in the purchasing status with a continuous spinning icon.
Delete app data folder and restart app.
Previous journal entries that are not synced and user preferences will be deleted.
The app data folder can be found here:
Please check that you are connected to the internet. Temporarily turn off the firewall and anti-virus softwares. Contact us via the Live chat if you are still unable resolve this issue.
Stuck in purchasing status
The app is stuck in the purchasing status with a continuous spinning icon.
Delete app data folder and restart app.
Previous journal entries that are not synced and user preferences will be deleted.
The app data folder can be found here:
Windows
C:\Users\[Username]\AppData\Roaming\Journey2\Mac in-store
~/Library/Application Support/Journey2/Mac App Store
~/Library/Containers/com.journey.mac.mas/Data/Library/Application Support/Journey2/Linux
~/snap/journey/<number>/.config/Journey2/No Internet Connection
Please check that you are connected to the internet. Temporarily turn off the firewall and anti-virus softwares. Contact us via the Live chat if you are still unable resolve this issue.
Updated on: 27/05/2020
Thank you!