If you are experiencing purchase issue, please follow the steps below.

Stuck in purchasing status



The app is stuck in the purchasing status with a continuous spinning icon.

Delete app data folder and restart app.
Previous journal entries that are not synced and user preferences will be deleted.

The app data folder can be found here:

Windows
C:\Users\[Username]\AppData\Roaming\Journey2\

Mac in-store
~/Library/Application Support/Journey2/

Mac App Store
~/Library/Containers/com.journey.mac.mas/Data/Library/Application Support/Journey2/

Linux
~/snap/journey/<number>/.config/Journey2/

No Internet Connection
Please check that you are connected to the internet. Temporarily turn off the firewall and anti-virus softwares. Contact us via the Live chat if you still cannot resolve this issue.
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