Find Purchase Information

This guide provides instructions on how to retrieve purchase information from various platforms. Follow the steps for your specific device or service.

iOS, iPad & Mac Catalyst (App Store)

Open the Files App.
Navigate to Journey Folder: Go to "On My iPhone/iPad". Find and open the "Journey" folder.
Locate and Retrieve File: Look for "JourneyLogs.txt".
Tap and hold the file, select "Share", and choose your preferred method to send the file to our support.

Android (Google Play Store)

Open the Google Play Store App
Tap your profile icon in the top-right corner.
View Purchase History: Select "Payments & Subscriptions" > Tap on "Budget & History".
Locate the Journey purchase and tap it.
Note the GPA ID (e.g., GPA.1234-5678-9012-34567) and send it to our support.

Alternatively, search for emails from Google Play or noreply@google.com and look for the GPA ID in the transaction details section.

Web & Journey Desktop App (Journey Store)

Find the invoice sent to you via email.
Look for the order number on the invoice.
Use your preferred method to send us the invoice with the order number.

For any issues or further assistance, please contact our support team.

Updated on: 18/03/2025