Forgot Passcode

Android and iOS

Reinstall (or clear app data and cache) the application to reset your passcode.

Do not reinstall the app if you have not signed into Journey with your Google Drive yet. Kindly tap on the Sync icon to synchronize your journal to Google Drive before reinstalling the app.

Mac

Open your Finder application.
From the menu bar, tap on Go > Select the Go to Folder option.
Copy and paste the following link: ~/Library/Containers/com.journey.ios.app into the Search bar.
Press Go.
Delete the entire Journey folder.
Restart your computer.
Launch and login to Journey again.
Set-up a new password!

Prior to following the steps provided above, please ensure that your journal has been synchronized with your Google Drive. To synchronize your journal with your Google Drive, please kindly tap on the Sync icon.

Journey Classic

Open your Finder application.
From the menu bar, tap on Go > Select the Go to Folder option.
Copy and paste the following link: ~/Library/Application Support/Journey2 into the Search bar.
Press Go.
Delete the folder labelled Journey2.
Restart your computer.
Launch and login to Journey again.
Set-up a new password!

Prior to following the steps provided above, please ensure that your journal has been synchronized with your Google Drive. To synchronize your journal with your Google Drive, please kindly tap on the Sync icon.

PC and Linux

In the passcode screen, click Forgot Passcode?.

Web

Please contact our helpdesk for assistance with the removal of your passcode.

Updated on: 21/06/2021