Forgot Passcode

Android and iOS

Reinstall (or clear app data and cache) the application to reset your passcode.

Do not reinstall the app if you have not signed into Journey with your cloud service yet. Kindly tap on the Sync icon to synchronize your journal to the cloud before reinstalling the app.

Mac

Open your Finder application.
From the menu bar, tap on Go > Select the Go to Folder option.
Copy and paste the following link: ~/Library/Containers/com.journey.ios.app into the Search bar.
Press Go.
Delete the entire Journey folder.
Restart your computer.
Launch and login to Journey again.
Set-up a new password!

Prior to following the steps provided above, please ensure that your journal has been synchronized with your cloud service. To synchronize your journal with your cloud service, please kindly tap on the Sync icon.

Mac Classic

Open your Finder application.
From the menu bar, tap on Go > Select the Go to Folder option.
Copy and paste the following link: ~/Library/Application Support/Journey2 into the Search bar.
Press Go.
Delete the folder labelled Journey2.
Restart your computer.
Launch and login to Journey again.
Set-up a new password!

Prior to following the steps provided above, please ensure that your journal has been synchronized with your cloud service. To synchronize your journal with your cloud service, please kindly tap on the Sync icon.

PC & Linux

In the passcode screen, click Forgot Passcode?.

Web

In the passcode page, click Forgot Passcode?.
An email will be sent to your account.
Open the link in the email to reset the passcode.

Updated on: 08/09/2023