Forgot Passcode
Android and iOS
Reinstall (or clear app data and cache) the application to reset your passcode.
Journey Desktop (Mac, Windows & Linux)
Reinstall (or clear app data and cache) the application to reset your passcode.
Mac Catalyst
- Open your Finder application.
- From the menu bar, tap on
Go
> Select theGo to Folder
option. - Copy and paste the following link:
~/Library/Containers/com.journey.ios.app
into the Search bar. - Press
Go
. - Delete the entire Journey folder.
- Restart your computer.
- Launch and login to Journey again.
- Set-up a new password!
Web
- In the passcode page, click
Forgot Passcode?
. - An email will be sent to your account.
- Open the link in the email to reset the passcode.
Updated on: 23/08/2024
Thank you!