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Sync Codes on Android

Ensure that there is proper internet connection and try to sync your journal again. Check Google Drive status on this website to see if Google Drive is facing any technical issues. If the problem still persists, check your sync error code in settings.


Go to settings, scroll to “Last Sync Status”. You should see “Unsuccessful” with an error code. Please check if the entries are already synced with Google Drive via Journey.Cloud.

Contact us with the error code and Sync Error Log via Live chat for further assistance.

B0001


Credential Error. This is a Google Drive error. Please try again later.

B0002


Unable to get service. This is a Google Drive error. Please try again later.

B0003/ B0020


Unable to retrieve profile. This is a Google Drive error. Please try again later.

B0004/ B0100/ B0101/ B0102


Unable to sync for first time. This is a Google Drive error. Please try again later.

B0005/ B0006/ B0500/ B0501/ B0502/ B0503/ B0504


Unable to upload. This is a Google Drive error. Please check if your Google Drive has exceeded the storage limit.

B0200/ B0201/ B0202


Unable to get changes. This is a Google Drive error. Please try again later.

B0010/ B0011


Unable to delete file. This is a Google Drive error. Please try again later.

B0300


Unable to download entry. This is a Google Drive error. Please try again later.

B0301


Entry empty or corrupt. Follow the instructions here.

B0400/ B0401/ B0405/ B0406


Unable to download file. Please ensure that you have proper internet connection and ensure all of the devices connected to this account are synced. Once done, press “Sync” button to retry.

Updated on: 02/05/2024

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