Ensure proper internet connection and try to sync your journal again. Check Google Drive status in this website to see if Google Drive is facing technical issues.

If the problem still persists, check your sync error code in settings. Go to Settings > Sync > Last Sync Status. You should see the sync status as “Unsuccessful” with an error code. Please check if the entries are already synced with Google Drive via Journey.Cloud.

Please note that if the app is syncing the entries for the first time (and it has yet to complete), the last sync status will be set to Never.

Contact us with the error code via Live chat for further assistance.

E1001 / E0015A / E0015 / E0016
Unable to refresh token Google Drive error. Please try again later.

E1002
Unable to fetch billing info. Contact us via Intercom.

E1004 / E0020 / E0021
Unable to fetch profile Google Drive error. Please try again later.

E1005 / E0030 / E0031 / E0032
Unable to get start page token Google Drive error. Please try again later.

E1006
Unable to download for first time Google Drive error. Please try again later.

E1007 / E0202
Unable to delete Google Drive error. Please try again later.

E1008 / E0301 / E0301B / E0301C / E0304
Unable to upload Google Drive error. Please check if your Google Drive exceeds the storage limit.

E1009 / E0050 / E0051 / E0051A
Unable to fetch changes Google Drive error. Please try again later.

E0052 / E0053
Unable to get new start page token Google Drive error. Please try again later.

E0101C / E0040 / E0041
Unable to download entry Please ensure that you have proper internet connection and ensure all of the devices connected to this account are synced.

E0100B
Entry is empty or corrupt.
Read Resolve Empty / Corrupt Entry.

E0107B
Unable to download media (rate limit exceeded) Google Drive error. Please try again later.

E0106B / E0106C / E0107C / E0107D / E0042 / E0043 / E0044 / E0045 / E0045A
Unable to download media Google Drive error. Please try again later.

E0300 / E0303
Duplicated entries.
Read Resolve Duplicated Entry.
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